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Support Manager / Account Manager (m/f/d)

  • Heek-Nienborg
  • as of now
  • unlimited
  • Full time, Part time

As a support manager/customer advisor, you are the central interface between around 3,900 furniture retailers, over 190 furniture manufacturers and our colleagues. You are available to our customers as a contact person for support issues and ensure that their concerns are resolved quickly and reliably by e-mail, telephone or remote maintenance. You will also take on sales tasks: You will process customer orders, support the acquisition of new customers, advise customers during the software test phases and lead software training sessions. You will also ensure that our monthly software update is available on time. You will also take on other commercial and administrative tasks to ensure that everything runs smoothly. You will also be involved in projects in an active or advisory capacity.

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You fit in with us if...

… you have completed training in the IT or commercial sector or have a comparable qualification

… you are looking for a varied working day with technical and commercial tasks

… you are enthusiastic about new technologies

… you speak English and French as well as German

… you have an independent way of working and are reliable

… you enjoy working in a team and are not afraid of contact with customers and partners

We offer you...

… a good work-life balance

… a familiar working environment

… up to 2 days home office/week

… one pizza day per month

… free drinks flat rate

… fruit and snacks

… a modern workplace

… an open corporate culture

… flat hierarchies

… regular company events

… Retirement provision

… an allowance for childcare

… Bike leasing

… special offers in various online stores

… Company fitness

… Subsidy for public transport ticket

… additional breaks and leisure activities for a good work-life balance

Online application

Application documents to hand?

You can upload all your relevant application documents here. Please upload files up to a size of 10 MB and only as PDF or JPG.

Our benefits

Retirement provision
We are happy to support you in your retirement provision with capital-forming benefits.
Drinks flat rate
We not only offer you free coffee or tea, but also various soft drinks.
Company events
Summer and winter events await you on a regular basis.
Bike leasing
You can buy your dream bike with bike leasing.
Work-life balance
You can take advantage of various offers to balance your work. Archery and darts are just a few of them.
Flat hierarchies
Short decision-making processes and a high degree of personal responsibility are a matter of course for us, as is the ‘you’ attitude from the boss to the trainee
Snacks
Fruit and occasional snacks are at your free disposal.
Home office
In addition to your office workplace, you have the option of working from home.
familiar corporate culture
You can expect a familiar working environment in which many colleagues also engage in many private activities.
modern workplace
You will receive the latest equipment and an ergonomic workstation with a height-adjustable desk.
Pizza day
Our monthly pizza day provides a shared lunch break.
Flexible working hours
Whether you’re an early riser or a morning grouch, you can organize your own working hours.
Company fitness
With a Hansefit membership, you have access to over 9,000 high-quality fitness and health studios and swimming pools throughout Germany.
Special offers in online stores
Our employees receive special conditions and discounts at many online stores via the “Corporate Benefits” internet portal.
Examination and preparation costs
We will of course cover the costs of exam preparation courses.
Subsidy for public transport ticket
We pay attention to the environmentally friendly use of transportation. We offer a subsidy for public transportation upon presentation of proof.