You can reach us Mon. - Fri. 9:00 - 17:00

Data protection

1. Data Controller

The entity responsible for processing personal data on this website is:

D+H Software GmbH
Rönacker 2
48619 Heek-Nienborg
Germany

Phone: +49 (0) 2568/9320-0
Email: info@dh-software.de

Represented by the managing directors, Dipl.-Ing. Reinhard Heuing and Werner Depenbrock.

2. Data Protection Officer

You can contact our Data Protection Officer by email at datenschutz@dh-software.de or by mail at the address listed above, with the note “Data Protection Officer.”

3. General Information on Data Processing

We process personal data only to the extent necessary for the operation of this website, the handling of your inquiries, or the fulfillment of our contracts, or if you have given your consent. The legal bases are, in particular:

  • Art. 6(1)(a) of the GDPR (Consent)
  • Art. 6(1)(b) of the GDPR (Contract or Precontractual Measures)
  • Art. 6(1)(c) of the GDPR (legal obligation)
  • Art. 6(1)(f) of the GDPR (legitimate interest)

If information is stored on or retrieved from your device, this is done with your consent pursuant to Section 25(1) of the TDDDG or, if it is absolutely necessary for the service you have requested, pursuant to Section 25(2)(2) of the TDDDG.

We delete personal data as soon as the purpose for which it was stored no longer applies and there are no legal retention requirements that prevent us from doing so (in particular under commercial and tax law, typically six to ten years). We only share data with the service providers listed in this statement or with government authorities if we are legally required to do so. We do not engage in automated decision-making, including profiling.

4. Hosting and Server Log Files

This website is operated by ALL-INKL.COM – Neue Medien Münnich, owned by René Münnich, Hauptstraße 68, 02742 Friedersdorf, Germany. The hosting provider processes the data on our behalf (Art. 28 GDPR).

Every time you visit the website, your browser automatically sends data to the server, which is stored in what are known as server log files:

  • IP address of the requesting device
  • Date and time of access
  • Page or file accessed, status code, and amount of data transferred
  • Previously visited page (referrer URL)
  • Browser type, browser version, and operating system

This processing is necessary to deliver the website, ensure its stability and security, and defend against attacks. The legal basis is Article 6(1)(f) of the GDPR. Our legitimate interest lies in the secure and error-free operation of the website. The log files are automatically deleted after a short period of time, unless they are needed for a longer period to investigate a specific security incident.

We use an agency to provide maintenance and technical support for the website, which may be granted access to the website and the data stored there. This agency is also contractually bound as a data processor.

5. TLS Encryption

This website uses TLS encryption (HTTPS). You can recognize an encrypted connection by the padlock icon and “https://” in your browser’s address bar.

6. Cookies and Consent Management

Cookies are small text files that your browser stores on your device. We only use cookies that are technically necessary for the operation of the website. We do not load third-party content until you have given your consent.

Borlabs Cookie

We use the WordPress plugin Borlabs Cookie to manage your consent settings. It stores your selections in the “borlabs-cookie” cookie for 60 days. To document your consent, we also log a randomly generated identifier, the time, and the scope of your selections on our server. The plugin runs entirely on our server; no data is transmitted to the plugin provider. The legal basis is Article 6(1)(c) of the GDPR in conjunction with Article 7(1) of the GDPR and Section 25(2)(2) of the TDDDG.

You can change or revoke your selection at any time by clicking the “Cookie Settings” link at the bottom of each page or by clicking the icon in the lower-left corner.

Language Settings (WPML)

We use the WPML plugin for multilingual content. It stores the selected language in cookies (“wp-wpml_current_language,” “_icl_visitor_lang_js,” “wpml_browser_redirect_test”) so that the pages are displayed in your language. These cookies are technically necessary (Section 25(2)(2) TDDDG, Article 6(1)(f) GDPR) and are deleted after one day at the latest.

7. Contact Forms and Contact via Email

If you contact us via one of our forms or by email, we will process your information (such as your name, company, customer number, email address, and message) in order to handle your inquiry and any follow-up questions. Required fields are marked. Without this information, we cannot process your inquiry.

The legal basis is Article 6(1)(b) of the GDPR if your inquiry relates to a contract or pre-contractual negotiations; otherwise, it is Article 6(1)(f) of the GDPR. Our legitimate interest lies in responding to your inquiry. We will delete the data once your inquiry has been fully processed and there are no legal retention requirements.

To protect against spam, our forms contain a verification field (honeypot) that is invisible to humans. No data is transmitted to third parties.

8. Google Maps

On our Contact page, you can view a map from Google Maps. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The map will not load until you consent via the placeholder. In particular, your IP address and the page you are viewing are transmitted to Google; Google may also set cookies. Data may be transferred to Google LLC in the United States. Google is certified under the EU-U.S. Data Privacy Framework, for which the European Commission has issued an adequacy decision.

The legal basis is your consent pursuant to Article 6(1)(a) of the GDPR and Section 25(1) of the TDDDG. You may withdraw your consent at any time with future effect. For more information, please see Google’s Privacy Policy: https://policies.google.com/privacy

9. Integration of furnview

On some pages, we show examples of our 3D configurator, furnview. It is loaded from our server, view.furnplan.de, which is operated on our behalf by Hetzner Online GmbH, Industriestraße 25, 91710 Gunzenhausen, Germany. In the process, your IP address and technical information about your browser are transmitted to this server, and display settings are stored in your browser’s local storage. We do not share this data with any other third parties.

The legal basis is Article 6(1)(f) of the GDPR. Our legitimate interest lies in presenting our products. The data is stored in the browser in accordance with Section 25(2)(2) of the TDDDG because it is necessary for the display of the content you have accessed.

10. Online seminars via Microsoft Teams

We use Microsoft Teams for our online seminars. The links on our seminar page will take you to Microsoft’s registration page. There, your registration data (such as your name, email address, and company) will be processed, as well as your IP address, device information, and—if applicable—video, audio, and chat messages during your participation. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. Data may be transferred to Microsoft Corporation in the United States. Microsoft is certified under the EU-U.S. Data Privacy Framework.

The legal basis is Article 6(1)(b) of the GDPR (conducting the seminar). We will delete the registration data as soon as it is no longer needed for conducting the seminar and follow-up activities. For more information, please see Microsoft’s Privacy Statement: https://privacy.microsoft.com/de-de/privacystatement

11. Applications

You can send us your applications via email to bewerbung@dh-software.de. We process your information and documents exclusively for the application process. The legal basis is Article 6(1)(b) of the GDPR. If you voluntarily provide us with special categories of personal data (such as a severe disability), we will also process this data in accordance with Article 9(2)(b) of the GDPR.

If an employment relationship is established, we will transfer the data to your personnel file. Otherwise, we will delete it six months after the conclusion of the process, unless you have consented to longer-term storage for future job openings.

12. Remote Maintenance and Support

At your request, our support team can access your screen via remote support. To do this, we use TeamViewer (TeamViewer Germany GmbH, Bahnhofsplatz 2, 73033 Göppingen) or AnyDesk (AnyDesk Software GmbH, Friedrichstraße 9, 70174 Stuttgart). In particular, your IP address, a device identifier, and the content visible on your screen during the session will be processed. A session will only take place if you initiate it yourself and provide us with the access credentials. The legal basis is Article 6(1)(b) of the GDPR; for prospective customers, it is Article 6(1)(f) of the GDPR.

13. Use of Our Software Solutions

When using our software solutions for planning and visualization in the furniture sector, additional data may be processed. If plans are saved within the software or transmitted to our servers for further processing or image generation, the IP address of the system used is transmitted for technical reasons. The upload via furncloud can be deactivated. The IP address is not stored beyond the technically necessary purpose.

Within the software, users have the option to voluntarily store information about end customers (e.g., name, address, contact information) in project files. Responsibility for the collection, maintenance, and use of this data lies with the respective company using the software. If the integrated online project manager is used, all planning data—including any end-customer data—is stored on servers operated by D+H Software GmbH. We process this data exclusively within the scope of providing contractual services and not for our own purposes.

Software licensing is generally company-specific. Personal registration is not required for use. When contacting our support team (e.g., via email, phone, or remote support), personal data such as your name, business email address, and project-related files or screenshots may be transmitted. This information is used exclusively to process your inquiry. Project-related content may be temporarily stored if necessary for error analysis. Permanent storage occurs only with express consent or within the scope of contractual agreements. General contact information for points of contact (e.g., name, position, business contact information) is stored for customer support purposes.

For the use of our cloud-based or externally operated features, we offer our business customers a data processing agreement in accordance with Article 28 of the GDPR, if needed. Please contact our Data Protection Officer for more information. You can find an overview of our subcontractors here: Subcontractors D+H Software GmbH

14. Your Rights

You have the following rights with respect to your personal data:

  • Right of Access (Art. 15 of the GDPR)
  • Rectification (Art. 16 of the GDPR)
  • Erasure (Art. 17 of the GDPR)
  • Restriction of Processing (Art. 18 GDPR)
  • Data Portability (Art. 20 of the GDPR)
  • Withdrawal of Consent with Future Effect (Art. 7(3) of the GDPR)

To do so, please contact datenschutz@dh-software.de.

Right to Object under Article 21 of the GDPR

If we process your data on the basis of a legitimate interest (Art. 6(1)(f) GDPR), you may object to this processing at any time for reasons arising from your particular situation. We will then no longer process the data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defense of legal claims.

Right to File a Complaint with the Regulatory Authority

You have the right to file a complaint with a data protection supervisory authority (Art. 77 of the GDPR). The authority with jurisdiction over us is:

State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia
Kavalleriestraße 2-4
40213 Düsseldorf
www.ldi.nrw.de

15. Changes to This Privacy Policy

We will update this Privacy Policy if our website, our services, or the legal situation changes. The version currently published here is the one that applies.

As of October 2026