You will receive the finished rendered image as an attachment in .jpg format to the e-mail address you have provided. It can also be opened via the respective CloudID in the furncloud history at the touch of a button on the camera symbol.
Further FAQ
Can I install furnplan on additional workstations?
You can install furnplan on any number of workstations at the same furniture retail location. The license is valid for the entire furniture store. Each additional furniture retail location requires its own license and therefore its own customer number.
How can I remove unneeded manufacturers from furnplan?
You can only set unneeded manufacturers to invisible via the administration. To completely deactivate a manufacturer, please contact our support.
How do I get more manufacturer catalogs in furnplan?
You can either contact the manufacturer directly, or we can request the desired manufacturer for you via our administration program.
In both cases, the manufacturer itself decides on the release and always stores it itself. A furnplan update must be carried out after each new activation.
How can I change the contact person for furnplan?
Unfortunately, you cannot make changes to the customer master data yourself. Please send an e-mail with the change request to support@dh-software.de.
Please always include your customer number.
How can I change my customer data such as the address?
Unfortunately, you cannot make changes to the customer master data yourself. Please send an e-mail with the change request to support@dh-software.de.
Please always include your customer number.
I have not received an invoice
Unfortunately, in some exceptional cases, the invoice may not arrive by e-mail. There are various reasons for this.
If you have not received your invoice, please send us an e-mail to buchhaltung@dh-software.de. Please include your customer number.
Why doesn’t the furnplan link have an icon?
The icon cache is probably full. Windows can only register a certain number of icons. Please contact our support team with this information.
What does “An internal error occurred” mean?
This message can occur during installation and can have several causes:
– Insufficient hard disk space
– Missing authorizations in the installation path
– the virus scanner blocks the installation
Why do I see the message “Your license has expired X days ago”?
This is either because the license has actually expired or because you have outdated version and / or license information in furnplan. Please perform a furnplan update.
How do I get my prices in furnview?
The surcharges can be easily entered via the new online administration. If you are using the old administration, please contact our support team.
Does the use of furnview cost me anything extra?
The internal use of furnview via the login at view.furnplan.de or on your own server costs nothing extra. A public end customer version, on the other hand, incurs additional costs. Feel free to contact us in this regard!
Why is my rendered planning too light / dark?
The basic lighting may need to be adjusted. The more lighting you plan from the accessories, the less basic lighting you choose and vice versa.
Where is the rendering generated?
The planning is uploaded to our server via the furnray rendering service and rendered there. You only get the finished image back and do not have to worry about a drop in performance.
Which firewall and virus scanner exceptions are recommended?
Please set up an exception for the entire “furnplan” folder in the virus scanner to prevent the
performance and security. This applies to the local installation path, e.g.
“C:Program Files (x86)FurnPlan” or the server UNC path “z. B. server01FurnPlan”.
The following ports and domains should be stored as exceptions in the firewall:
– The http ports 80 and 443
– dhp.furncloud.de
– furnco.de
– ocsp.int-x3.letsencrypt.org
– cert.int-x3.letsencrypt.org
– crl.identrust.com
– r3.o.lencr.org
– r3.i.lencr.org
In which country is the cloud located?
Our provider is Hetzner. Server locations can be found here:
https://www.hetzner.de/unternehmen/rechenzentrum
Our current furncloud server is located in data center 21 in the data center park
Falkenstein.
Is the data encrypted?
Yes, we use AES 256 encryption. In addition, the
Data exchange via HTTPS over an SSL/TLS-secured connection.
Which ports and which domains should be enabled in the firewall?
HTTP ports 80 and 443 for connections to the Internet are used for encrypted communication.
required and must be released.
Care should also be taken to ensure that access to the following domains is possible:
Our Furncloud: (Port 443)
dhp.furncloud.de
Domains of the certification authority (CA) “Let’s Encrypt” used by us
(Port 80 and 443):
ocsp.int-x3.letsencrypt.org
cert.int-x3.letsencrypt.org
crl.identrust.com
r3.o.lencr.org
r3.i.lencr.org
Access to the certification authority is necessary because Windows runs in the background.
occasionally checks the validity of SSL certificates.
Are prices and end customer data transmitted?
No prices or end customer data are transmitted.
How long do plans remain in the cloud?
Up to approx. 1 year.
How large is a normal DHP file?
These are on average between 20-100 KB.
Is only the DHP file transferred when uploading to the cloud?
Currently, only the encrypted DHP file (the planning file) is transferred to the cloud with the information about who uploaded it and which furniture manufacturers exist in the planning. The latter limits the download option to the furniture manufacturers existing in the planning.
If there are network problems or the cloud is not accessible, to what extent are changes to a plan recognized, transferred to the cloud, etc.?
No, if the cloud is not accessible, nothing is entered there.
What is the procedure for updates / cloud customizations etc.?
We try to interrupt the operation of the cloud as little as possible. Updates are therefore postponed according to priority to times when as few users as possible are online.
To what extent is the accessibility of furncloud guaranteed?
We do our utmost to prevent downtime. But you and we are also dependent on providers and network providers.
