You can reach us Mon. - Fri. 9:00 - 17:00

Is the data encrypted?
Yes, we use AES 256 encryption. In addition, the Data exchange via HTTPS over an SSL/TLS-secured connection.

Further FAQ

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You can install furnplan on any number of workstations at the same furniture retail location. The license is valid for the entire furniture store. Each additional furniture retail location requires its own license and therefore its own customer number.
You can only set unneeded manufacturers to invisible via the administration. To completely deactivate a manufacturer, please contact our support.
You can either contact the manufacturer directly, or we can request the desired manufacturer for you via our administration program. In both cases, the manufacturer itself decides on the release and always stores it itself. A furnplan update must be carried out after each new activation.
Unfortunately, you cannot make changes to the customer master data yourself. Please send an e-mail with the change request to support@dh-software.de. Please always include your customer number.
Unfortunately, you cannot make changes to the customer master data yourself. Please send an e-mail with the change request to support@dh-software.de. Please always include your customer number.
Unfortunately, in some exceptional cases, the invoice may not arrive by e-mail. There are various reasons for this. If you have not received your invoice, please send us an e-mail to buchhaltung@dh-software.de. Please include your customer number.
The icon cache is probably full. Windows can only register a certain number of icons. Please contact our support team with this information.
This message can occur during installation and can have several causes: – Insufficient hard disk space – Missing authorizations in the installation path – the virus scanner blocks the installation
This is either because the license has actually expired or because you have outdated version and / or license information in furnplan. Please perform a furnplan update.
The surcharges can be easily entered via the new online administration. If you are using the old administration, please contact our support team.
The internal use of furnview via the login at view.furnplan.de or on your own server costs nothing extra. A public end customer version, on the other hand, incurs additional costs. Feel free to contact us in this regard!
The basic lighting may need to be adjusted. The more lighting you plan from the accessories, the less basic lighting you choose and vice versa.
You will receive the finished rendered image as an attachment in .jpg format to the e-mail address you have provided. It can also be opened via the respective CloudID in the furncloud history at the touch of a button on the camera symbol.
The planning is uploaded to our server via the furnray rendering service and rendered there. You only get the finished image back and do not have to worry about a drop in performance.
Please set up an exception for the entire “furnplan” folder in your antivirus software to ensure optimal performance and security. This applies to the local installation path, e.g., “C:Program Files (x86)FurnPlan” or the server UNC path, e.g., “server01FurnPlan”. The following ports and domains should be added as exceptions in the firewall: – HTTP ports 80 and 443 Domains to be allowed (firewall/proxy) • *.lencr.org – SSL certificate validation • *.furncloud.de • *.furnplan.de • *.furnport.de • *.furnco.de Additionally for furnplan online / furnview • www.gstatic.com / www.google.com – reCAPTCHA
Our provider is Hetzner. Server locations can be found here: https://www.hetzner.de/unternehmen/rechenzentrum Our current furncloud server is located in data center 21 in the data center park Falkenstein.
HTTP ports 80 and 443, used for connections to the Internet, are required for encrypted communication and must be enabled. In addition, please ensure that access to the following domains is possible: Our domains *.furncloud.de • *.furnplan.de • *.furnport.de • *.furnco.de Domains of the certification authority (CA) “Let’s Encrypt” that we use (ports 80 and 443): *.lencr.org Access to the certificate authority is necessary because Windows occasionally checks the validity of SSL certificates in the background at .
No prices or end customer data are transmitted.
Up to approx. 1 year.
These are on average between 20-100 KB.
Currently, only the encrypted DHP file (the planning file) is transferred to the cloud with the information about who uploaded it and which furniture manufacturers exist in the planning. The latter limits the download option to the furniture manufacturers existing in the planning.
No, if the cloud is not accessible, nothing is entered there.
We try to interrupt the operation of the cloud as little as possible. Updates are therefore postponed according to priority to times when as few users as possible are online.
We do our utmost to prevent downtime. But you and we are also dependent on providers and network providers.